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MarketPlace Fresh /Themes/MarketPlace.2.2/ http://shop.marketplacefresh.com.au/
  • Specials

    Specials
  • Fruit

    Fruit

    • Fruit All
    • Apples & Pears
    • Avocados
    • Bananas
    • Berries & Grapes
    • Citrus
    • Melons
    • Tropical
  • Vegetables

    Vegetables

    • Vegetables All
    • Asian Bunches
    • Asian Vegetables
    • Asparagus, Broccoli, Cabbage, Cauliflower
    • Beans, Peas & Corn
    • Capsicum & Chilli
    • Carrot and Root Vegetables
    • Celery, Fennel & Rhubarb
    • Cucumber, Eggplant, Zucchini & Squash
    • Fresh Herbs
    • Ginger & Fresh Spices
    • Lettuce
    • Mushrooms
    • Onions, Leeks & Garlic
    • Potatoes & Pumpkins
    • Spinach & Leafy Greens
    • Sprouts
    • Tomatoes
  • Durian

    Durian
  • Eggs

    Eggs
  • Flowers

    Flowers
  • Value Boxes

    Value Boxes

    • Mixed Boxes
  • Fridge & Dairy

    Fridge & Dairy

    • Fridge & Dairy All
    • Dips
    • Milk & Butter
    • Ready-to-Go
    • Tofu & Curds
    • Yoghurt
  • Pantry

    Pantry

    • Pantry All
    • Cooking & Flour
    • Honey
    • Marinades & Seasoning
    • Oil & Vinegar
    • Pasta & Sauces
    • Rice
  • Asian Specialty

    Asian Specialty

    • Asian Specialty All
    • Asian Fridge
    • Asian Noodles
    • Asian Oil & Vinegar
    • Asian Pantry
    • Asian Pickled
    • Asian Sauces & Pastes
  • Bakery

    Bakery

    • Bakery All
    • Bread
    • Sweets
  • Drinks

    Drinks

    • Drinks All
    • Aloe Vera
    • Fermented
    • Juice
    • Water & Coconut Water
  • Snack & Nuts

    Snack & Nuts

    • Snack & Nuts All
    • Biscuits
    • Chips & Popcorn
    • Crackers
    • Dried Fruits
    • Fresh Nuts
    • Mixed Snacks
    • Nuts
    • Seeds

Help & Support

  • >
  • Help & Support

Help

Welcome to our help center where hopefully all the questions you have are answered, if not, please do not hesitate to contact us

Getting Started

Do you serve my area?

We offer delivery service within a 10km radius of our stores, if delivery is not available you can use our convenient click & collect service from any of our stores.
You can use the delivery checker to enter your postcode to see if we deliver to your area.

Is there a minimum order amount?

All orders have a $10 minimum.
Free Delivery is available over $100

How do I register?

If you are a pre-existing MarketPlace Fresh loyalty member then you already exist in our system & just need to create a web password
Click Login in the menu bar then click 'Forgot my password' put in your email address & use the password reset link that will be emailed to you as this will set your web password & from there you can login.

If you are a brand new customer then just click on Login in the menu bar & then click on Sign Up & enter your details.

What happens if I forget my password?

Just click the “Forgot my password” link on the Login Page and enter your email address.You will then receive an email with a link, which you can use to reset your password within 24 hours.

Pickup & Delivery Information

Is there a delivery fee?

Delivery is $10 - Orders Over $100 Free Delivery

When will my order be ready?

During checkout you have nominated your pickup or delivery slot.
On the day we pick & pack your order & you will notice an order payment confirmation email will be sent to you.
For pickup orders this means your order is ready for pickup.
If you have selected delivery will be there within the specified time you selected during checkout.

Delivery – What if im not home?

If no one is home, goods will be left unattended in the most appropriate location.
Typically under-cover in balcony or at reception.
Note - due to OH&S conditions we are unable to enter the house.
Please be aware that we are not responsible for the safety of your order once it has been delivered.

Orders

How do I place an order?

Ordering is easy - just search or browse the categories & add items to your cart.
Click to view your cart contents & click “Checkout Now”
Review your cart & make any changes & click “Checkout”
Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.

How do I make a change to my order?

Unfortunately once your order has been placed you have no way of altering it online.
Please contact us as soon as possible and our support team will be able to assist.

What is your cancellation policy?

In the event that you will need to cancel your order please contact us ASAP
Items that have been prepared specifically for your order may not be subject to cancellation.

Can I change, cancel or add items to my order?

Unfortunately once your order has been placed you have no way of altering it online.
Please contact us and our support team will be able to assist.

What happens if you dont have an item ordered in stock?

Where products are unavailable, we will choose the best substitution item on your behalf, under the current circumstances, we’re unable to communicate substitutions, but rest assured we will substitute the freshest & best available item.

What is your pricing policy / How am I charged for weighed items?

You’re only charged on the actual goods as supplied.
Products that have an approx weight should be considered as having an estimated price online which is based on an average weight.
When your order is picked the actual weight may be different & this may affect the final price you pay.
A full breakdown is shown on your tax invoice sent to your email, including the final qty & pricing for the items supplied.

How do I report a problem with my order?

If you have any problems with your order please let us know within 24 hours of receiving your products.
Please provide any details about the problem with your order, we can be reached via the contact us page

Payments

What are the payment options?

We accept Visa & Mastercard
All payments are securely processed by eWay.

Is the shop secure?

Our online store has been setup with security in mind.
By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all.
eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.
 
Location

Head Office / Distribution Centre
Pad 4-7 Melbourne Markets
315 Cooper Street, Epping
Victoria, 3076

About us
  • MarketPlace Fresh
  • Contact Us
Customer Service
  • Purchase & Delivery
  • Returns Policy
  • Privacy Policy
Need Help?

Online Customer Service: (03) 9401 3948
[email protected]
ABN 60 006 598 796

 
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Copyright © MarketPlace Fresh. All Rights Reserved
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